Product Replacement

1. General Provisions

1.1 Product replacement is carried out in accordance with the marketplace's warranty terms.

1.2 The warranty applies only to account access (login/password).

1.3 The standard warranty period is 30 minutes from the moment of delivery, unless otherwise specified in the product description.

1.4 If an issue is detected, you must contact support immediately. Any delay automatically voids your right to a replacement.

Support Contact: All requests are handled via Telegram — use the floating "Support" button on the website for quick access.

2. How to Submit a Request

To submit a request, contact support and provide:

• Order number — found in the payment comment, confirmation email, or "Order History"
• Description of the issue — brief and to the point
• List of invalid data — logins/passwords or other data
• Screenshot of the error — required proof

3. Request Example

Order №111_011
Account is banned / invalid login or password / does not match description
login:password
(screenshot)

4. Video Recording (Required if Applicable)

4.1 If video recording is required in the product description, it is mandatory for request review.

4.2 Recording requirements:

• Recording must start before payment and end after full verification
• Full screen, date, and time must be visible
• Cursor must be visible
• No edits, pauses, or cuts
• Data must be copied using right-click only (Ctrl+C is prohibited)

4.3 Videos recorded after purchase will not be accepted.

4.4 The video recording is the primary proof of product invalidity.

5. Replacement and Refund Conditions

• 5.1 Replacement is processed within up to 2 business days after the request is accepted
• 5.2 Refunds are only possible if no replacement product is available
• 5.3 Payment system fees are borne by the buyer
• 5.4 Refunds are issued:
  • to the account balance
  • or to the original payment method

6. Grounds for Refusal

Replacement or refund will not be provided if:

• Account usage rules were violated
• Any actions were performed after logging into the account
• Account data was changed
• The product was used
• The request was submitted with delay
• No proof was provided
• The cause of the issue cannot be determined
• The product is verified as working

7. Additional Terms

7.1 The buyer must provide complete and accurate order information.

7.2 It is prohibited to:

• Use the product after receiving a replacement or refund
• Submit repeated or duplicate requests

7.3 Decisions are made based on the provided evidence.

8. Important Notes