Marketplace Rules

1. General Provisions and Guarantees

1.1 The Account Marketplace guarantees:

• account functionality at the time of purchase, provided all usage rules are followed
• sale of each product strictly to one buyer only
• replacement of non-working accounts if the issue is caused by the marketplace or supplier (including incorrect data, misleading description, deleted account, or ban before login)
• support response within 24 hours

Support Contact: All inquiries are handled via Telegram — use the floating "Support" button on the website.

1.2 The warranty period is 30 minutes from the moment of delivery, unless otherwise stated in the product description.

1.3 Individual warranty terms may be specified in the product listing.

1.4 The warranty applies only to account access (login/password).

1.5 The marketplace reserves the right to deny warranty or replacement if:

• rules from Section 4 are violated
• any actions were performed after logging into the account
• account data was changed (if prohibited)
• offensive or abusive language was used
• the cause of the issue cannot be determined

2. Refund and Replacement Conditions

2.1 If a problem is detected, the buyer must contact support immediately. Any delay voids the warranty.

2.2 A video recording may be required for request verification:

• recording must start before payment and end after verification
• full desktop, date, and time must be visible
• cursor must be visible
• no editing or pauses allowed
• data must be copied using right-click only (Ctrl+C is prohibited)

2.3 Videos recorded after purchase are not accepted as valid proof.

2.4 Refunds are only possible if no replacement is available. Payment system fees are covered by the buyer.

2.5 Replacement or refund will not be provided if:

• the product was used
• usage rules were violated
• the request was submitted late
• no evidence is provided
• the issue was caused by the buyer
• the product was purchased by mistake

3. Purchase Requirements

3.1 The buyer must review all platform rules.

3.2 Payment confirms full acceptance of the rules.

3.3 Ignorance of the rules does not exempt responsibility.

3.4 The buyer must review the product description before purchase.

3.5 The buyer is fully responsible for choosing the wrong product.

3.6 It is recommended to purchase only the number of accounts that can be used immediately.

3.7 After receiving the product, the buyer must change account details (if not prohibited).

3.8 The buyer is fully responsible for account security after purchase.

4. Account Usage Requirements

4.1 Required: use of private proxies.

4.2 Prohibited:

• dynamic IP addresses
• any VPN services
• public, shared, and IPv6 proxies
• using one proxy for multiple accounts

4.3 Prohibited:

• operating multiple accounts without changing device fingerprint (cookies, User-Agent, fingerprint, etc.)
• use of VPS, VDS, virtual machines, emulators, or simulators
• use of residential/local IP addresses

4.4 If additional requirements are specified in the product description (cookies, tokens, user-agent, software, etc.), they must be strictly followed to maintain warranty validity.

5. Limitation of Liability

The marketplace does NOT guarantee or provide:

• protection of accounts after purchase from bans, recovery, or hacking
• storage of purchased goods (data is delivered immediately after payment)
• training or instructions on using accounts or software
• compatibility with buyer's devices or software
• compensation for third-party services (proxies, software, etc.)
• support for non-customer inquiries

If an account works on one device but not another, this is not considered a warranty case.

6. Support Policy

6.1 The following is prohibited:

• duplicate requests
• spam messages
• rushing support staff
• abusive or offensive language

All requests must be submitted via Telegram (floating "Support" button on the website)

6.2 Violations:

• first violation — warning
• repeated violation — support refusal and warranty cancellation

6.3 One reminder ("ping") is allowed during working hours (GMT+5).

7. Additional Terms

7.1 The buyer must:

• securely store all received data
• provide complete order information when contacting support

7.2 It is prohibited to:

• use the product after receiving a refund or replacement
• spread false or defamatory information about the marketplace

7.3 By making a purchase, the buyer agrees to receive informational notifications.

7.4 Payments:

• refunds are issued only to the original payment method
• payments made via third parties are at the buyer's risk

7.5 Balance withdrawals are not available.

8. Important Conditions